Platform

Unified Inbox

All messages. One inbox.

WhatsApp, email, Instagram, and Messenger conversations in a single real-time view. Reply from one place, assign to your team, and never miss a customer message again.

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๐Ÿ”Search conversations...
SA

Sara Al-Mansouri

2 min

Thank you for the quick response!

AK

Ahmad Khalid

15 min

When is the next available slot?

NB

Noura Behzadi

1 hour

I'd like to schedule a consultation

KR

Khalid Rahman

3 hours

Perfect, see you Thursday!

FH

Fatima Hassan

1 day

Can you send me the pricing details?

OQ

Omar Qasim

2 days

Hi, I'm interested in your services

SA

Sara Al-Mansouri

+971 50 123 4567 ยท WhatsApp

AI On
AI Bot โœจ

Hi Sara! Thanks for reaching out. We'd love to help with your kitchen renovation. What specific areas are you looking to update?

2:14 PM

I'm interested in countertop wrapping and cabinet resurfacing

2:15 PM

Do you have samples I can see? Looking for marble effect finishes

2:15 PM

AI Bot โœจ

Great choices! You can browse our full finish catalog here: catalog.novawrap.ae/finishes Could you share a few photos of your current countertops so we can prepare an accurate quote?

2:16 PM

Thank you for the quick response!

2:18 PM

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Every channel, one view

WhatsApp, email, Instagram DMs, and Facebook Messenger โ€” all in a single inbox. No switching between apps. Every conversation is visible and searchable from one screen.

Message templates

Save and reuse message templates across all channels. Personalize with merge fields, preview before sending, and track which templates drive the best response rates.

Scheduled messages

Compose now, send later. Schedule messages for the right time of day โ€” whether it is a follow-up at 9 AM or a weekend reminder. Works across WhatsApp and email.

Team assignment

Assign conversations to team members. See who is handling what, set round-robin rules for new leads, and ensure every message gets a response within your SLA.

Never miss a message again.

Bring every customer conversation into one unified inbox.